Privacy Policy

Effective Date: February 25, 2026

Last updated: April 6, 2026

At Riad Zeitoun Palace, we are committed to protecting the privacy and security of our guests and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or contact us through any of our digital channels. (www.riadzeitoun.com)

1. Information We Collect

We collect personal information when you:

• Make a reservation through our website or booking platform
• Fill out the contact form on our website
• Subscribe to newsletters or updates
• Engage with us through email, WhatsApp, or social media
• Visit our website (automatically collected data)

Types of Data We Collect

• Personal Information: Full name, email address, phone number, nationality, address, reservation details, special requests, number of guests (adults and children), children's ages
• Transaction Data: Payment method (processed securely via third-party gateways), booking history
• Technical Data: IP address, browser type, operating system, referring URLs, pages visited (via cookies and analytics tools)
• Communication Data: Any messages or inquiries you send via our contact form, email, or WhatsApp

2. How We Use Your Information

Your information is used solely for purposes including:

• Processing and managing your booking and reservation
• Responding to inquiries and providing concierge services
• Sending booking confirmations, updates, and important stay information
• Arranging requested services (airport transfers, excursions, private dining, hammam)
• Improving our website and guest experience
• Sending optional newsletters or promotional content (only with your consent)
• Ensuring compliance with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties where necessary, including:

• Payment processors for secure transaction handling
• Booking and channel management platforms
• Service providers (e.g., airport transfers, excursion partners, hammam providers)
• Legal authorities when required by law or in the event of fraud prevention

All third parties are obligated to handle your data securely and in accordance with applicable data protection laws, including Moroccan Law 09-08 on the Protection of Personal Data and, where applicable, the EU GDPR.

4. Cookies & Analytics

We use cookies and third-party analytics tools (such as Google Analytics) to:

• Enhance website functionality and performance
• Track anonymous usage data for statistical insights
• Remember your language preference and settings

You can manage or disable cookies through your browser settings at any time.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. All data transmitted through our website is encrypted using SSL (Secure Socket Layer) protocols. Our website is hosted on Vercel, which implements robust security measures including encryption at rest and in transit.

6. Your Rights

Depending on your country of residence, you may have the right to:

• Access or correct your personal data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to or limit certain data processing activities

To exercise your rights, please contact us directly at hello@riadzeitoun.com.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your reservations and requested services
• Meet legal, accounting, or regulatory requirements

8. Children's Privacy

Please note that Riad Zeitoun Palace only accepts children aged 5 and above. We do not knowingly collect personal information from children under 5 years of age. Age information for children is collected solely to manage reservations and ensure a comfortable stay.

9. External Links

Our website may include links to external websites (e.g., Google Maps, Instagram, Facebook, TripAdvisor, booking partners). We are not responsible for the content or privacy practices of these third-party sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." Continued use of our website indicates your acceptance of these changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: